Community Guidelines
Version 1.0 | 1st January, 2026
We, Enso Webworks Private Limited ("Enso Webworks", "Company", "we", "us" or "our"), are committed to provide and maintain a safe, and inclusive digital ecosystem.
The purpose of InfoUniverse Global Community Guidelines ("Community Guidelines") is to establish the behaviour standards from users across all platforms and to prevent harm, digital abuse, fraud, and add guardrails to digital discourse/engagement.
All our Platforms are designed to foster creativity authentic expression, while combating misinformation and unlawful activities. We strive to ensure lawful and ethical usage of Info Universe Platforms and proactively detect, prevent and implement remedial actions that violate our policies and guidelines and undermine the safety, trust or community integrity.
Where and to Whom do these Guidelines Apply?
These Guidelines apply to everyone - creators, professionals, viewers, partners - across the globe who uses Info Universe Platforms, InfoMemo, InfoProfile, InfoPhone, InfoQueries, InfoConverse, InfoDatabox, InfoContract, InfoLives, InfoTelecast, and InfoTodo.
The Guidelines cover all content and activity on Info Universe Platforms including posts, profiles, messages, calls, meetings, comments, livestreams, AI-generated content, and metadata.
These Guidelines operate alongside and in conjunction with our Terms of Use, Global Privacy Policy and such other platform-specific policies that may be published from time to time. In case of conflict, the Terms of Use shall prevail. Everyone using any of the Info Universe platform must adhere to these Guidelines and ensure that their activities align with the principles, standards, and expectations set forth herein.
1. Our Core Principles
We expect our users to use our platforms respectfully and responsibly in a way that does not infringe the rights of others or the rights of Enso Webworks. The following principles guide every rule and enforcement action taken on the Info Universe platforms, and we expect our users to follow them in letter and spirit.
1.1 Respect & Dignity
In the Info Universe, respect is not just a rule, it is the foundation of every interaction and conversation. We want InfoUniverse to be an inclusive space where everyone can participate. Disagree passionately, but debate the ideas, not identities. Speak to others as you'd want to be spoken to, with courtesy, empathy, and patience.
1.2 Authenticity & Honesty
InfoUniverse thrives on authenticity and honesty and expect you to lead the way. Present yourself truthfully, use your own name, credentials, and experiences. Don't impersonate people or claim expertise in medicine, law and finance you don't have. If you're promoting a product, collaboration, or brand, say so clearly, honesty builds credibility.
1.3 Safety and Wellbeing
Safety on and off InfoUniverse is non-negotiable for us. We work to protect every user from harm, and we expect you to join us. Don't share or post content that endangers yourself or others including threats, incitement, or depictions of violence. Never post material involving minors or request it from others.
1.4 Compliance with Laws and Our Policies
While using or engaging with any of our platforms, you are required to act in a manner which does not infringe or violate applicable international and national laws, including but not limited to Intellectual Property laws and content regulation laws.
2. Definitions
To keep these Guidelines clear and consistent, here's what we mean when we use certain terms:
- User / You: Anyone who accesses, registers on, or interacts with any Enso Webworks platform or service.
- Enso Webworks/ We / Info Universe Platforms: Enso Webworks Private Limited and its interconnected platforms including but not limited to InfoMemo, InfoProfile, InfoPhone, InfoQueries, InfoConverse, InfoDatabox, InfoContract, InfoLives, InfoTelecast, and InfoTodo.
- Content: Any material shared, posted, transmitted, uploaded, created, or stored using Enso's services, including text, images, audio, video, documents, links, AI-generated output, and metadata.
- AI / Synthetic Media: Any text, image, video, audio, or other output wholly or partly generated, enhanced, or modified by artificial-intelligence or machine-learning tools.
- Private/ Personal Information: Non-public data that could identify or harm a person, such as home address, phone number, ID details, financial information, or personal communications.
3. Permitted Use
Use Info Universe to connect, learn, share knowledge, build your professional identity, and conduct legitimate business activities, with respect for others' rights. You may:
- Create and share original content, ideas, and profiles that reflect your real skills and experiences.
- Communicate and collaborate with others through calls, chats, or live sessions, record or publish with other's consent.
- Search, learn, and explore information, including AI-assisted results, while verifying and labelling generated content when you share it.
- Store and manage data, documents, or media that you own or have permission to use.
- Host, stream, or broadcast events and discussions that educate, inspire, or entertain responsibly.
- Sign, plan, and execute contracts, tasks, and projects transparently and in good faith.
4. Prohibited Content and Conduct
Info Universe is a place for collaboration, creativity, and professional exchange, but that freedom ends where user safety, privacy, and legality begin. The following categories describe content or conduct that is prohibited across all Enso platforms.
4.1 Illegal and Unlawful Content
This includes:
- Content that promotes terrorism, hate speech, or violence
- Child Sexual Abuse Material (CSAM) - zero tolerance policy
- Human trafficking and smuggling
- Sale of illegal drugs or medicines
- Content promoting self-harm or suicide
- Financial fraud or gambling activities
- Intellectual property violations
- Non-consensual intimate imagery or revenge porn
4.2 Violence, Abuse and Harassment
We do not tolerate:
- Threats of violence or physical harm
- Sharing private information for coercion or harassment
- Sexual or inappropriate activities during live interactions
4.3 Hate Speech and Discriminatory Content
Content that attacks, demeans, or incites hatred based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age, or political opinion is strictly prohibited.
4.4 Adult, Sexual, and Obscene Content
Our platforms are not meant for adult content. This includes:
- Pornographic or sexually explicit material
- Solicitation of sexual services
- Nudity during live interactions
- Sexually suggestive advertisements
4.5 Misinformation and Misrepresentation
You must not:
- Use false identities or impersonate others
- Misrepresent professional credentials
- Post false claims to mislead others
- Use deepfakes or AI content to deceive
4.6 Fraud, Spam, and Deceptive Practices
Prohibited activities include:
- Sending bulk or repetitive spam messages
- Phishing or collecting data under false pretences
- Artificially boosting engagement through fake likes or reviews
- Distributing malware or phishing links
4.7 Data Privacy and Protection
Sharing personal information without consent or recording others without their knowledge is strictly prohibited.
4.8 Misuse of Enso Systems, Security Breaches, and Hacking
This includes:
- Unauthorized access to accounts or systems
- Reverse-engineering our platforms
- Uploading malware or viruses
- Using bots to create accounts
- Launching DDoS attacks
5. Artificial Intelligence and Automated Tools
AI must be used responsibly, transparently and ethically. Any user who posts AI-generated content must clearly label it as "AI Generated" using Enso Webworks' "AI Label Tool" and metadata tags.
AI-generated content must not violate any laws, user rights, or Info Universe policies. Users must avoid using AI to impersonate others, mislead audiences, or manipulate platform features.
6. Protection of Minors
Info Universe platforms are not meant for users below the age of legal majority in every jurisdiction we operate in. Any individual below the majority age in their jurisdiction should refrain from using our platforms.
We uphold the highest standard of child safety across all our platforms and comply with child safety laws applicable to us. Any violation will result in immediate enforcement action, including content removal, account suspension, and reporting to law enforcement authorities where required.
7. Enforcement and Reporting
7.1 Reporting
You are encouraged to report any content, behaviour, or accounts that you believe violates our Community Guidelines. You can report through the in-app reporting option or via email to our support team.
Reporting is always kept confidential. We do not disclose the identity of the reporter unless required by law.
7.2 Enforcement
We take enforcement action based on our Enforcement Matrix, which ranges from warnings and temporary restrictions to permanent bans. Actions are proportionate to the severity and frequency of the violation.
For critical violations such as child exploitation or terrorism, we report to law enforcement as required by law.
7.3 Appeal Process
If you believe enforcement action against you was incorrect, you can appeal by contacting our support team or filling out our appeal form.
8. Right to Investigate
InfoUniverse reserves the right to investigate suspected violations including reviewing logs, user activity, and submitted data, subject to applicable privacy laws.
9. Changes to These Guidelines
ENSO reserves the right to revise or update these Community Guidelines periodically. Any changes will become effective immediately and users will be notified through in-app alerts, email notifications, or on ENSO's official website. Your continued use constitutes acceptance of the revised guidelines.
10. Contact and Grievance Redressal
If you have any queries or concerns, you may contact us at:
Email: support@ensowebworks.com
Address: 701 and 705, Dalamal House, Jamnalal Bajaj Road, Nariman Point, Mumbai, Maharashtra, 400021